Guests must provide 48 hours notice to be eligible for a full refund on cancellations. Less than 48 hours notice and no-shows may be charged full price without exception.
Tour changes also require 48 hours notice and are subject to availability and minimum capacity requirements.
Go Oahu Cardholders must ensure their card numbers are validated on the day of the tour; otherwise, the credit card on file will be charged the full price.
Trips run rain or shine but may be canceled due to unsafe weather conditions, with options to reschedule or receive a full refund.